Uncovering if technology is only as good as its implementation- Pt III

Business intelligence

Business intelligence is a key aspect of job card software. Native BI features in ERP solutions help track progress, measure performance, and produce in-depth reports.

The centralized nature of an ERP system means all of your business data is in one place, and when it comes to BI, that means more information to analyze, giving users a complete picture across every department.

Thorough business intelligence tools provide digestible, up-to-date information via customizable dashboards, allowing businesses to get deep insights into what’s working and what isn’t. Being equipped with the right data can help empower a company to make more informed, data-driven decisions in the future.


Customer relationship management

While in-depth sales and customer service functions tend to be handled by a separate system, known as a CRM, many hvac service software also have some customer relationship management features built in, giving additional functionality to businesses who perhaps don’t deal with customers on a scale that requires an additional platform.


Not content with streamlining business processes, many ERPs can actually automate certain tasks, helping to boost user productivity even further. Whether it’s generating schedules for employees, issuing invoices, or performing data entry, ERPs can take care of many administrative obligations, unburdening users from repetitive duties.

As developments in AI and machine learning continue, ERPs are getting smarter. Not only can they take care of some of the more tedious business administration, many ERPs also learn from the data inputted into them. With access to business data from across an organization, ERPs can analyze key information, provide practical insights, and suggest steps to help businesses work more efficiently.

For example, while chatbots play a large part in customer service and on social media, they’re beginning to pop in ehs software environments to help users access data more easily. This type of AI can already be seen on platforms such as Google Analytics, which allows users to ask a question — how many visits did my webstore get last month, perhaps — and get a simple answer in seconds, rather than spending time searching for and collating data manually.


Who uses an ERP?

The short answer? Pretty much everyone. It’s estimated that around 88% of businesses use an ERP or similar business management system today

In its early days — business planning software is nearly as old as The Beatles — ERP was almost exclusively the domain of large manufacturing businesses who needed a platform from which to manage their complex web of business processes. But today, thanks in no small part to the advent of cloud-based software, there’s an ngo accounting software for every type of business, at every level of affordability.

While the project management capabilities of an ERP system are highly valued by businesses who manufacture, and/or distribute products, ERP is, at its core, a resource management platform, and every business has resources it needs to look after; whether that be its finances, its employees, or its business data.

For many organizations, it is the need to have greater command of their supply chain that lead them to implement field service management software. The decision is based on having little control over the purchasing side for businesses. They handle single projects that require up to 40 or 50 purchase orders. Tracking those POs and then bills can be very challenging.


The benefits of ERP software can be boiled down into two key parts: an ERP Software will help you improve your business’ efficiency now, and it will help you make better business decisions in the future.

In a world where productivity relies on things being connected, companies have come to see the necessity of having a cohesive hub for their business information; a solution that eliminates data silos, and the constant need to pass snippets of information back and forth between departments.

The individual success of each business sector is interconnected, so it makes sense that their workflow should be too. Having a single nervous CRM Software for your business allows employees to share and use data more productively, and makes sure every part of your organizational machine is properly synchronized.

Transparency is the first step on the road to improvement, and an ERP shines a light on every corner of your operations. By gaining a clearer overview of your business, you can see exactly where and how you can be doing things more efficiently. This depth of insight is invaluable when making sure your procedural foundation is ready to build on.

When you are ready to push your business further, it’s impossible to make informed, financially-sound decisions if you don’t have the full picture, and you can’t get the full picture when all your business data


If you want to grow your business, build a knowledge base, or simply find a way for your organization to improve its workflow, then an ERP could be the answer.

Even if you don’t think you need an ERP at the moment, if you have plans to cultivate your business, it’s much easier to put the required infrastructure in place now than to try to implement manufacturing software when your current processes are already struggling to keep up with demand. ERPs are hugely scalable, so you can start small and your solution will expand with you.

That said, if you already have some kind of business software, depending on its age and functionality, there may be a way to update your current solution to buy you time before implementing an ERP becomes unavoidable.

“It isn’t uncommon for a company to think they need an ERPNext upgrade when they do not. If they have a software system in place, there is always a way to better leverage the current software. Sometimes this will suffice or extend their life for 6 months to 5 years.

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